Changing Systems – Embracing New Processes

So today I was on my way to work. Turning in to the crescent which leads to my office block, I spotted a sight. You know, some image, sight or sound can whisk you back in time. I was hit by a strong sense of nostalgia. I almost swooned.

Right there before me is a box table-top TV reminiscent of the golden pre-millenial age. It was a sight to behold. This classic piece was the thing to have. Families who owned this set, where elitist. Creme de la creme of society. And then eventually everyone could afford one. It begat a new age of entertainment. Nollywood was birthed and the box TV was the conduit to a new world. But here it is, sitting splat unceremoniously on the ground. How are the mighty fallen.

I am surprised that this family still had this. You see, people love to hold on to established systems or the norm. Change is usually hard for some people as once they are used to a certain mode of operation, there’s hardly anything you can do to convince them to change as long as it still works. But where do you make the distinction between being operational and being efficient.

Why People Are Averse to Change

The business sphere has changed a lot in the last 30 years. A major contributor to this radical shift in systems, is technology. Technology has upended, revamped many processes and rendered much more obsolete. It is very common now to carry out certain tasks in a minute now which used to take days.

No matter how efficient a new system is, people are less likely to use them due to skepticism and hesitation to do away with the system they have been used to; and are comfortable with. I remember when Microsoft released Office 2007. It was a complete shift away from the former architecture. The whole interface looked different. All the toolbars which used to be positioned on a part of the work space had been moved. People had to relearn. Now because of this upset in design, people felt the new office was difficult. The reality was that the new toolbar setup was easier to use. The challenge was getting used to the new positions. The older application required drop-down contextual menus to access hidden tools whereas this new tool bar were grouped in categories making more tools available on the display. I remember going to a business centre with a document in 2007 format which I didn’t format for backward compatibility. Upon getting there, I was shocked to see them using office 98. They claimed it was better. If they were more open to change they wouldn’t have lost a customer that day. As the new Office application had new tools whose functions I had incorporated into my document.


Knowing When to Move

As with location, timing is everything. If you look at history, there has always been a change in ambience before a big wave comes. The key is being open to new ideas and a tad adventurous. Hear about a new technology, new way of doing things, look it up. Experiment. It is difficult to know what the next Bitcoin will be if you don’t buy. Some things are unpredictable. Just be open to new experiences. There are some technologies which I recommended to clients years ago like SharePoint, Virtualization. These technologies can promote collaboration and workplace efficiency through workflows, improve resource utilization through extended work spaces. Today these technologies have enabled corporations improve and become more dynamic.

If you don’t put your finger to the flame, you’ll never understand its power.

~ Buchi Cabal


Written by Kevin Akaniru
Kevin is a technologist with an avid interest in business. He is the founder of The Boss Exchange: An exclusive entrepreneur/professional club. He can be reached on +234 803 663 7262